Terms & Conditions of Service

 

By using our Wash & Fold service, you agree that your clothes are appropriate for washing with water, on a normal cycle, and tumble-dried in a dryer.  We cannot be held responsible for damage to clothing/laundry that is not made for this standard laundering process or that has not been identified as such.  

 “I” The customer understand and agree to the following statements:

  • There is a 15-pound minimum for on demand wash and fold laundry processing which includes pick-up and delivery service. The minimum charge for WishWash service will always be based upon a 15-pound weight.

  • When using our home delivery service orders under $30 will automatically incur a $10 delivery fee.

  • Account holders will, during the duration of their service, do their utmost to provide the most current phone number (preferably a mobile number), email and service address. As well as any additional information pertaining to access to said service address (ie. building key or access code). Not doing so may result in the delay of order pickup/delivery.

  • We accept Debit/Credit Card payment only for residential customers. The nature of our process does not allow for cash or check on delivery. Account holders are responsible for providing the most current card information. Not doing so may result in the delay of order delivery and/or a temporary hold placed on account until said bill has been paid and card information has been updated. Abuse of this policy will result in cancellation of services. Cancellations will be reviewed on a case by case basis.

  • All Non-WishWash provided bags are to be labeled with the Account Holder’s name prior to the scheduled pickup.

  • Orders will be outside the home, in plain sight, in the designated pickup and delivery area (if specified by the customer as a location other than a front door) between the hours of 7:30 AM and 4:00 PM. Drivers are not responsible for missed or partial order pickups. Customer may incur a $15 late cancellation fee if no order is available for pickup at arrival.

  • Special Requests must be provided in writing a minimum of 24 hours prior to order pickup. Requests may be added at checkout in the Additional Information area or by submitting our Special Requests Form. Although our team does it’s best to fulfill all requests we cannot be held responsible if said request is accidentally misread or altogether missed.

  • We cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing.

  • We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls.

  • Non-washable accessories such as belts, pins, stickers etc. will be removed by the customer prior to order pickup.

  • Bags and individual items must be checked for potentially damaging objects prior to pickup. Such as but not limited to: stickers, pens, markers, crayons, jewelry, razors or needles.

  • Any Hang Dry Only items are placed in separate bags labeled with the Customer’s Name and identifying the service as Hang Dry, or placed in the provided Gray WishWash Hang Dry Drawstring Bag.

  • We cannot guarantee all stain removal as some stains will never come out no matter how hard we try. Please leave us a note in the special instructions section when placing your order, including details pertaining to any stains on items.

  • When using our home delivery concierge service, WishWash is not responsible for your items before they are picked up or after they are delivered back to you. It is your responsibility to ensure the safety of your items during that time.

  • Our delivery concierge service will pickup your order within the time frame of 7:30 am to 4:00pm and deliver within the time frame of 12:30pm and 7:30pm. We cannot guarantee specific pickup or delivery times and as such must be given access to the customer’s service address within these time frames. WishWash is not responsible for missed pickups or delayed delivery if not able to gain access to the service address while within our pickup and delivery timelines.

Subscription Service

By opting in to our Monthly Subscription Service, you agree that your clothes are appropriate for washing with water, on a normal cycle, and tumble-dried in a dryer.  We cannot be held responsible for damage to clothing/laundry that is not made for this standard laundering process or that has not been identified as such. Acceptable household items that fall under this service are towels, sheet sets and blankets 50”x60” or smaller. Each bag holds approximately 30lbs of laundry. Prepaid poundage overages are charged $2.35/lb and are billed at the time of delivery.

Example:

Jane Doe has opted into a Silver Subscription which covers 120lbs of wash and fold laundry per month.

Week 1: 29lbs

Week 2: 15lbs

Week 3: 45lbs

Week 4: 36lbs (Jane is now 5lbs over her limit for the month and will be charge an additional $11.75)

Subscription Services are billed on a monthly basis and will automatically charge the credit/debit card on file on your billing date unless the account holder has opted out of their subscription. When opting in to a Subscription it is valid for an entire month of service. You may opt out of your subscription at any time of the month however any unused service will be forfeited by the account holder. Unused services do not rollover to the proceeding month. In the event of a skipped service due to work travel, vacations or illness double your Subscription Level poundage to be sent in with your next scheduled pickup.

In the event the debit/credit card on account is declined at the time of renewal you will automatically be opted out of your current plan. The customer is responsible for updating their card as well as opting back in. This may also cancel any reoccurring pickups.

Customers are welcome to send in other household items at the time of service. These additional items will be charged per piece and billed at the time of delivery.

Damaged Items

We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to defective, weak, and/or tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties, or zipper pulls. Additionally, we do not follow care label instructions and instead offer a standard wash and fold service as a regular laundry company. All items must be previously reviewed by the customer before being submitted for cleaning.

WishWash is not responsible for damages caused by objects left within your laundry, such as (but not limited to): stickers, pins, writing utensils, jewelry, razors, needles, or hardware fasteners.

We do not take responsibility for any "Hang Dry Only" items damaged in our wash and fold laundry service that were not separated and labeled as such, or placed in provided Hang Dry Only (Gray WishWash Hang Dry Drawstring Bag) bags. Just as you would not expect a dry clean only item to hold up in your own washer and dryer, this cannot be expected with our service.

Any damaged items not falling under the above limitations must be reported via our Damaged Items Form and returned to WishWash for inspection within 5 business days. WishWash and its laundry professionals take pride in caring for each item of clothing as if it were our own and will review all damaged item claims on a case-by-case basis.

Any items determined to have been damaged by WishWash may be eligible for reimbursement up to the full value of that item. Items will be evaluated for depreciation using the International Fair Claims Guide for Consumer Textile Products. A receipt or proof of purchase may be required. Reimbursement for items valued under $100 will be received as an account credit. For items over $100, a payment will be issued via check.

 

 Lost Items

When using our home delivery concierge service, WishWash is not responsible for your items before they are picked up or after they are delivered back to you. It is your responsibility to ensure the safety of your items during that time. In addition, all Non-WishWash provided bags must be labeled with the account holder’s name. We cannot be held responsible for lost orders due to lack of correct identifying information.

We do not assume responsibility for lost items of laundry as well as non-washable accessories such as belts, pins, jewelry etc left on or in items that have not been separated and/or labeled as Dry Cleaning or Hang Dry by the customer. Unlike Dry Cleaning, Wash and Fold laundry is processed by the load, not by the piece. As such we are not able to verify taking possession of any particular piece of laundry at one time.

If you believe you are missing something from your delivery, please notify us within 24 hours of receiving your order. WishWash will makes its best reasonable effort to track every item that we process.

Any items determined to have been lost by WishWash may be eligible for reimbursement up to the full value of that item. Items will be evaluated for depreciation using the International Fair Claims Guide for Consumer Textiles Products. A receipt or proof of purchase may be required. Reimbursement for items valued under $100 will be received as an account credit. For items over $100 a payment will be issued a check. Items will be considered lost 30 days after the initial claim is filed.


 Contaminated items

We cannot accept items that may pose a risk to the safety of our team and/or the items of other customers cleaned in the same facility.

 These include items that have been contaminated with:

    • Bodily fluids from a human or pet

    • Cloth Diapers

    • Excessive pet hair

    • Moisture if the item is still wet or damp not due to mechanical issues with a home machine

    • Mildew

    • Household Pests (Bedbugs, Cock Roaches, Fleas or Ticks)

    • Poison ivy or poison oak oils

    • Hazardous chemical residue

    • Bedding exposed to COVID

Special Requests

Special Requests will be reviewed on a case by case basis and must be provided in writing a minimum of 24 hours prior to order pickup. Requests may be added at checkout in the Additional Information area or by submitting our Special Requests Form. Although our team does it’s best to fulfill all requests we cannot be held responsible if said request is accidentally misread or overlooked. In addition our standard process or your service selection may prevent us from accepting your request. Please review our service descriptions as a guide to what to expect.


Fee Schedule

On Demand Wash & Fold $2.35/lb

Subscription Plan Overages $2.35/lb

No Order on Pickup/Late Cancellation $15.00

Delivery fee for orders under $30 $10.00

Large Hang Order (orders with 40+ hung items) $15.00

On Demand Hang Dry $1 /piece

Subscription Member Hang Dry overage $1 /piece

Reusable Tote $10

 Updated 6/2021